Do Miracles Really Happen?
On the morning of January 19 th , 2009, 150 passengers boarded a routine flight from New York La Guardia airport headed to Charlotte, NC. As the plane climbed from the runway it collided with a flock of geese near the airport, critically damaging both of the airplane’s engines. Captain Chesley “Sully” Sullenberger applied over 19,000 hours experience to safely land the A320 aircraft on the surface of the Hudson. The tenth anniversary of what has now become known as “The Miracle on the Hudson” was just observed a week ago, celebrating the heroism of the crew and the fact that all 155 passengers and crew survived what should have been a catastrophe. We call it a miracle because we all know that outcomes, like the one above, are rare to say the least. Typically, when any decision maker is faced with a number of simultaneous system failures, it represents a crisis. The success of any business rises and falls on the ability of leadership to manage crise...