Are You a Coach or a Referee?
By Michael Cochrum, CUBI.Pro
Recently, I was speaking with a good friend of mine who is a leader in his business. He was telling me about a decision he was about to make to hire a new employee. “This hire is critical”, he said, because the organization has had a series of bad separations which has left his team reeling by the disruption. My advice to him was that he didn’t need to hire a ‘project’, because it was obvious, from recent history, that his organization didn’t do a real good job coaching its team members. My friend bristled a bit at my comment and, in defense, responded, “I think I’ve been doing a good job helping my team get along with one another and settle disputes.”
“But, are you a coach or a referee?”, I challenged. Both are essential to the game but allow me
to explain the difference.
A referee’s role in a game is to, first and foremost, know
the rules. They also assume that everyone
else knows the rules and, therefore, focuses on rule enforcement. They penalize those who do not follow the
rules. Referees stand back and observe
the game, providing critical feedback, but never getting directly involved. You rarely see a referee encourage a player
of the game. That would be – against the
rules. Referees are also the
time-keepers, ensuring that the pace of the game is maintained and that no one
takes advantage of the clock. Referees
do not build meaningful relationships on the field of play. Obviously, there is an assumed respect for
the position of referee, because the referee can have an effect on the outcome
of the game, and there is a familiarity that goes along with operating on the
same field of play over multiple games, but the relationship is superficial, at
best. At the end of a player’s career, the
player rarely looks back and credits a referee for their success.
A coach, on the other hand, becomes intimately involved in
the life or their players. A coach is
focused on the success of their players as the player’s success translates into
success for the team. The coach helps a
player elevate their play to the player’s highest potential, not simply exploiting
the skills demonstrated today. A coach
pushes, encourages, corrects and praises with the best intentions for their
player, not themselves. A coach spends
little time resolving petty conflicts because a coach creates an environment with
a shared vision, mutual respect, and recognition for each player’s contribution
to the team. A coach doesn’t try and do
their player’s job but trusts the player to do what they have been assigned to
do. A coach doesn’t try and treat
players fairly but uses techniques to motivate each individual in a way that is
meaningful to them. At the end of a
player’s career, a coach, more often than any other individual besides a player’s
mother, is credited by the player for their success.
You have probably worked for a number of referees in your
career because this is what we train entry level managers to do. You know you are working for a referee when
you are focused on what time you arrive to work and what time you leave at the
end of the day. You know you work for a
referee when you spend a lot of time discussing policy. Those who work for referees are led to focus
on a process, even if the process doesn’t make a lot of sense. You have likely been frustrated that the
referee you work for treats everyone exactly the same and fails to recognize
the unique talents you have contributed to the organization. If you work for a referee, then you likely
feel boxed in and feel as if you have no opportunity for growth in your
organization.
Working for a coach is a blessing. When you work for a coach, you are focused on
the quality of work that you do, not so much on how long it takes you to do
that work. While your team respects
policy, you look for opportunities to challenge current policies when they don’t
support the success of your organization.
Teams that are coached do not focus so much on process as they do flow. The team is constantly changing the process in
reaction to emerging challenges, putting the team in the best position for
success. If you work for a coach, then
there is one thing you know for sure, you will not work for them forever. A coach is helping you grow to a point where
you will eventually move on, with their blessing, and become a coach to
others. You know you have worked for a
coach because when you leave the department or organization, you still have a friend
and champion.
Be a coach, not a referee.
Contact Michael Cochrum at michael.cochrum@cubi.pro or at 972.814.1477
Contact Michael Cochrum at michael.cochrum@cubi.pro or at 972.814.1477
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